Delivery & Returns

Extended Beauty Shop maintains full ownership of the products until full payment has been obtained.

It is possible to cancel your order if it hasn’t been sent. Contact us and we will help you. If your order has been sent, you will have to return the products in order to receive a refund. The freight will not be refunded. It is not possible to change your order once it has been submitted. This also includes changing the color of a product, removing an item, changing the delivery address or payment method. All packages are sent via GLS or PostNord from our warehouse in Copenhagen. Your order will be sent within 2 working days after it has been placed.

The normal delivery time from the package has left our warehouse (normally 2 working days after it has been placed) is:

  • 2 working days to Denmark
  • 4 working days to Europe
  • 6 working days to the remaining destinations

If nobody is at the address when GLS or PostNord makes the delivery, a note is left in the mailbox and GLS or PostNord leaves with the package. Another attempt to deliver will be made the next day. A total of three attempts to deliver will be made. If delivery is not possible, the package will be returned to us. When you find the GLS or PostNord note in your mailbox, contact them to arrange another delivery address, time or tell them the package can be left in your back yard etc.

You can have your package delivered to your work address if this is more convenient for you. This should just be included as Delivery Address. Please note that it is not possible to make a delivery to a PO box.

The freight charge depends on your delivery address.

How much is the freight charge?

We ship all over Europe and the US, and the freight charge depends on your delivery address and your purchase amount. Find your delivery zone below and see the freight charges.

Denmark

Freight Charges: starts from 60 DKK
Free delivery over: 500 DKK (does not include orders with furniture)

Rest of Europe and the US

Freight Charges: starts from 236 DKK

Returns policy

We want all our customers to receive high quality products. If there is something wrong with the product you have received or if your delivery is not identical to your order (wrong product or if a product is missing), please contact us by email. If you send us an email, please include as many details as possible including your order number as well as a picture if there is something wrong with one of the products.

If you are not completely satisfied with your product, simply return the unused product(s) in its original unbroken packaging within 14 days of receipt for a refund.

When we receive the product, we will refund the value of the purchased the product, but not the original freight.
All products must be returned in their original packaging with all enclosed documentation and the packaging cannot be broken or in any other way damaged – neither can the product. Otherwise it will not be possible to obtain a refund.

You must pay for the freight to return the goods and this must also be arranged by yourself. The goods are your responsibility until they reach our warehouse. Please ensure you pack the return safely to prevent any damage to the products or boxes.

You always have a 24 months warranty period if something is wrong with the product. Your claim should be send to us as soon as possible.If your claim is justified we will refund your reasonable freight expenses.

How to return a product

Please note that when you return a product it is very important to state the order number as well as your name and address. Without these details we will not be able to process your refund. Furthermore, a detailed description of the problem is necessary – if you have a claim. Remember to provide us with a receipt for your freight charges if we have to reimburse them.

Please enclose the return form with the returned products. The return form is send to you together with your package.

Our return address is:

Extended Beauty Shop
Smallegade 52B
2000 Frederiksberg
Denmark

It can take up to 14 days for us to receive your return, depending on which postal service you use. Once we have received the returned products, we will inspect them and process the refund within 48 hours.